Refund policy

Returns & Refunds

We want you to treasure your WAKERS purchase. If you are not entirely satisfied, we are here to help.

Return Eligibility To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, and in its original packaging with all tags intact.

  • You have 3 calendar days to return an item from the date you received it.

  • Proof of purchase (order number or receipt) is required.

  • Non-returnable items: Gift cards, sale items, or personalized goods.

     

Damaged or Defective Items We craft our companions for the everyday with high standards of quality. However, if you receive a damaged or defective item, please contact us immediately at wakersindia@gmail.com with details and photos of the product. We will arrange for a replacement or a full refund.

How to Initiate a Return

  1. To start a return, you can contact us at wakersindia@gmail.com.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment (credit card, UPI, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

Email: wakersindia@gmail.com
Address: FLOOR 3RD, 9-A-9-B, PLOT 20 LEKHRAJ BUILDING, LOKMANYA TILAK MARG, MUMBAI, MH, 400003, IN